You dedicated time writing informations you think are relevant on your hotel website. You invested in design to make it easier for your clients to find the answers they are looking for. However, you feel like it is a waste of time; that no one reads your website and your attendants are still overwhelmed with […]
Tag: hotel chatbot
Human and robot together in hotel guest service
To include a robot in the hotel guest service trigger feelings of fear. Many hoteliers feel like they are in imminent danger of machine domination and elimination of human touch in hospitality. But, there are no reasons to fear! Robots were not created to vanish human beings from Earth. On the contrary, they were built […]
4 pre-stay topics that can improve guest experience
New York or Lisboa. All around the world, guest services are overloaded with all kind of questions from clients. Even though it may seem like a boring task, addressing fast client’s simple inquiries affects deeply your guest experience. One common mistake that hoteliers do is to consider guest experience only the experience provided during guest […]