Self-service technologies (SST) allow customers to get a service without interaction with service providers. It is a big part of our lives, regardless you are 6 or 60 years old. Some of these technologies are already well established in the market, while others still fight against resistance. The truth is that self-service technologies bring many […]
Tag: automated customer service
7 advantages of automated customer service for hotels
There is a misconception that automated customer service and hotels don’t match. That human warmth is lost when chatbots are used and the quality of hotel’s service is affected. However, isn’t it worse to make your client wait for a service than using a chatbot? With the advance of Artificial Intelligence (AI) and natural language, […]