self-service-technologies

Top 10 self-service technologies that we all love!

Self-service technologies (SST) allow customers to get a service without interaction with service providers. It is a big part of our lives, regardless you are 6 or 60 years old. Some of these technologies are already well established in the market, while others still fight against resistance. The truth is that self-service technologies bring many […]

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automated-customer-service

7 advantages of automated customer service for hotels

There is a misconception that automated customer service and hotels don’t match. That chatbots take away the human warmth and the quality of hotel’s service is affected. However, isn’t it worse to make your client wait for a service than using a chatbot? With the advance of Artificial Intelligence (AI) and natural language, automatic responses […]

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guest-experience-in-hospitality

4 pre-stay topics that can improve guest experience

New York or Lisboa. All around the world, guest services are overloaded with all kind of questions from clients. Even though it may seem like a boring task, addressing fast client’s simple inquiries affects deeply your guest experience. One common mistake that hoteliers do is to consider guest experience only the experience provided during guest […]

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